Privacy Policy

Effective Date: 20/12/2024

TROY Digital UK Limited (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, https://troydigital.com/ (“Website”).

Please read this policy carefully to understand our practices regarding your personal data and how we treat it. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information about you:

a. Personal Data You Provide to Us

• Name
• Email address
• Phone number
• Business details (e.g., company name, position)
• Any other information you provide via our contact forms or when communicating with us.

b. Automatically Collected Data

When you use our Website, we may automatically collect information such as:

• IP address
• Browser type and version
• Operating system
• Pages visited, time spent, and referring websites
• Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries or requests.
• To provide information about our services.
• To improve our Website’s functionality and user experience.
• To comply with legal obligations.
• For internal business purposes, including data analysis and service development.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our Website or providing services, subject to confidentiality agreements.
• Legal Obligations: When required by law or to protect our legal rights.

4. Data Security

We take appropriate technical and organisational measures to secure your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

• The right to access your information.
• The right to correct inaccurate or incomplete data.
• The right to request the deletion of your data.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time (if processing is based on consent).

To exercise these rights, please contact us at privacy@troydigital.com.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience. These small files are stored on your device and help us analyse site usage, improve performance, and deliver personalised content.

a. Types of Cookies We Use:

• Essential cookies: Necessary for the Website to function properly.
• Performance cookies: Track usage to improve functionality.
• Targeting cookies: Deliver relevant advertising and content.

You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

7. Third-Party Links

Our Website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

9. International Data Transfers

As a UK-based company, your information is stored and processed in the United Kingdom. If we transfer data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The latest version will always be available on this page, and we encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your data, please contact us at:

TROY Digital UK Limited
The Shard 24/25
32 London Bridge Street
London, SE1 9SG
United Kingdom
Email: privacy@troydigital.com
Website: https://troydigital.com